Our Promise

In many ways you could say our main product is customer support. It's what we work on the hardest. 90% of our staff is in some way dedicated to this process.

Beyond fast speeds, amazing technology, and great uptime records we realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today.

We Promise:

• To be accessible, friendly, and helpful at all times.
• To provide support, 24/7/365.
• Reply to your emails and support tickets within 6 hours.
• To provide timely information regarding System Incidents.
• And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.