If for any reason you are unsatisfied with our service within your first 30 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.

Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This guarantee is VOID if your account violates our TOS agreement.

You pay us so that your site will be online. When it's not online, you shouldn't have to pay. It's that simple.

We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that may cause a brief service interruption.

In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee. Uptime percentages are derived from our internal monitoring systems.

Service credits are calculated as follows (all times are stated in downtime per month):

• Less than 45 minutes (100% - 99.9% uptime) -- No credit
• 45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 5% credit
• 3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 10% credit
• 7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 15% credit
• 14 hours 30 minutes to 1.5 days (98% - 95% uptime) -- 25% credit
• Greater than 1.5 days (less than 95% uptime) -- 100% credit

Contact our billing department to request a service credit in accordance with our Site Availability Guarantee. Service credits issued for downtime are issued in the form of credits to your Unidox Hosting account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of Unidox Hosting's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing and not in violation of our TOS policies.

Support is our business--it's what we're known for. All the features in the world are worthless unless they are backed by a strong and easy-to-use support infrastructure.

Any support request that is submitted through our specified support channels is guaranteed to receive a response within 24 hours. Please note that this does not mean that our average response takes 24 hours. Our average ticket response time is under 25 minutes--even in the middle of the night!

If a response is not given within 24 hours, a $1 credit per ticket can be requested.

Bear in mind that support response guarantee does not include billing, sales, and abuse report emails. Support response guarantee does not guarantee resolution within 24 hours, but a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.